About us

We are The Replace Base Ltd, we are a small family run business based in Northampton UK specializing in replacement parts for mobile phones, MP3 players and tablet computers 

Founded in 2010 we have quickly built an excellent reputation within our industry and supply end users and workshops across Europe

Our products are sourced directly from manufacturers and approved suppliers and carefully inspected and vetted in house

Customer satisfaction is our primary concern, whether its a 90p strip of LCD adhesive for 200 iPad LCD's we will make sure your happy with the products and service

Our promise to you

Stock is in hand in the UK

Orders are picked, packaged and dispatched within 24 hours of payment

Fast, reliable and friendly service 

Competitive prices

Best quality parts available

Excellent returns policy 

An experienced electronics engineer, accredited by Apple, HP and Dell is here to help 

Excellent product knowledge

Always here to help 

Keep up to date

Follow us on twitter or like us on Facebook to stay informed of incoming stock, promotions and any interesting news within the industry
 



FAQ:
Where are you based?
We are located in Northampton UK, all of our stock is hear ready for dispatch 
 
How long will you take to dispatch my order?
All orders are checked, packaged and dispatched within 24 hours or purchase (excluding Sundays and bank holidays)
 
How can i get hold of you?
We have 3 methods to contact us, you can send us an email at sales@replacebase.co.uk, fill out our contact form on our "Contact us" page or send us a quick email with your phone number and we will try to get someone to give you a call. Generally we respond to emails and contact forms within 2 working hours but never exceed 1 working day.
 
Are you parts really genuine?
We try to stock as many genuine parts as possible, 90% of our stock is original and new. All items on our website are clearly stated as original or aftermarket within the items description to avoid any confusion
 
Do you have anyone technical on hand to help? 
Yes, all of our staff are trained and have expert knowledge; we even have an Apple Macintosh Certified Technician (ACMT) on hand
 
Do you offer warranty?
Yes, most of our parts come with a full 12 month warranty, the warrant length is stated in each individual items description
 
What if i want to return a part?
That’s no problem, as long as the part is unused and returned to us in a safe condition 
 
What if the part i ordered arrived but it doesn’t work?
In the unlikely event that your part doesn’t work we will run through a few technical questions to make sure the problem isn’t caused by any other hardware - if the part is indeed faulty we will issue a replacement and include a pre-paid return bag. in some cases we may need the part returning to us for testing before we can issue a replacement or refund, in this case all return postage costs will be covered by us (unless the part has been damaged while fitting)
 
What if i have a complaint?
We are happy to resolve any issues you may have, you can contact one of our directors personally by emailing steve@replacebase.co.uk