Replacement parts and batteries
Your postal address
Please check your shipping address carefully, we (The Replace Base Ltd) are not responsible for any loss occurred in transit due to missing address information, incorrect or old address or items being refused at an address, if an item has been dispatched to the incorrect address we will re-dispatch or refund if the order is returned to us by the courier or recipient.
To comply with PayPal's policies when making payment using PayPal Express we use the address registered with PayPal, before making your order using PayPal Express please ensure your address is correct with PayPal.
We may ask you to sign a declaration stating that you haven’t received your goods, we will then use this to make a claim with Royal Mail, if the form is not signed and returned we wont be able to issue a refund or replacement until Royal Mail have contacted you to confirm non-receipt or until Royal Mail have concluded the investigation.
Checking your order:
Once your order has arrived you have 14 days* to inform us of any damage, missing or incorrect items - if you do have an issue with your order please get in contact.
Check carefully for any cosmetic or visual damage / defects. By fitting / using the part you accept the part in the condition it was received and we are unable to accept the return of any part that has been fitted with cosmetic / visual damage.
* Extended to 60 days for purchases made between 1st November to 31st December
Cooling off period:
To inform us ot a defective product please get in contact and we will provide a RMA number and return details
On certain products we may offer to pay return postage costs for any item begin returned including item being returned under our 30 day policy, if your item is included within this promotion you will have received a promotional leaflet with your order.
Under this promotion we will pay return postage costs up to standard postage rates (UK=Royal Mail 1st Class Standard / Airmail= Airmail untracked / standard) you must provide proof of postage and you are responsible for the items safe return, we are not liable for any items lost or damaged in transit.
When claiming a postage refund under this promotion the item must be returned in the same condition it was received / unused / unopened.
EU Express postage refunds:
If you have purchased an item and selected an express EU option at checkout you will only receive a refund on the original postage costs if an item is being returned as faulty and the fault is confirmed by our technician. If you no longer want the product and are returning for a refund you will be issued a refund for the items value only.
Any loyalty points issued by The Replace Base Ltd are issued at our discretion - points can be added and deducted at our discretion.
Loyalty points are non transferable, points will be issues on accounts when we dispatch orders, and cancelled, refunded or declined orders will have the points deducted.
We reserve the right to change point value and remove the loyalty point promotion without notice.
Points are valid for 6 months from the date the order was dispatched.
Points are only available to customers who register / hold accounts with The Replace Base Ltd, we are unable to add points from previous orders or orders processed without logging in / crating an account.
When PayPal Express is used our checkout and registration is bypassed by PayPal, due to this no points can be allocated if PayPal Express is used.
Current rates of loyalty points are £1 spend = 1 point, 1 point = £0.02. Points are issued on item value only excluding shipping costs
We won’t send any promotional mail to your postal address or email address
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The Replace Base Ltd is registered in the UK