Replacement parts and batteries
Your postal address
Please check your shipping address carefully, we (The Replace Base Ltd) are not responsible for any loss occurred in transit due to missing address information, incorrect or old address or items being refused at an address, if an item has been dispatched to the incorrect address we will re-dispatch or refund if the order is returned to us by the courier or recipient.
To comply with PayPal's policies when making payment using PayPal Express we use the address registered with PayPal, before making your order using PayPal Express please ensure your address is correct with PayPal.
We may ask you to sign a declaration stating that you haven’t received your goods, we will then use this to make a claim with Royal Mail, if the form is not signed and returned we wont be able to issue a refund or replacement until Royal Mail have contacted you to confirm non-receipt or until Royal Mail have concluded the investigation.
Checking your order:
Once your order has arrived you have 14 days* to inform us of any damage, missing or incorrect items - if you do have an issue with your order please get in contact.
Check carefully for any cosmetic or visual damage / defects. By fitting / using the part you accept the part in the condition it was received and we are unable to accept the return of any part that has been fitted with cosmetic / visual damage.
* Extended to 60 days for purchases made between 1st November to 31st December
Cooling off period:
To inform us ot a defective product please get in contact and we will provide a RMA number and return details
On certain products we may offer to pay return postage costs for any item begin returned including item being returned under our 30 day policy, if your item is included within this promotion you will have received a promotional leaflet with your order.
Under this promotion we will pay return postage costs up to standard postage rates (UK=Royal Mail 1st Class Standard / Airmail= Airmail untracked / standard) you must provide proof of postage and you are responsible for the items safe return, we are not liable for any items lost or damaged in transit.
When claiming a postage refund under this promotion the item must be returned in the same condition it was received / unused / unopened.
We won’t send any promotional mail to your postal address or email address
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ekm_replacebase - Temporary cookie to test if your browser accepts cookies - expires after 2 days.
ekm_pp_replacebase - This stores your unique reference number to your cart contents. Also can store unique reference for your logging in details if necessary.
ekm_temp_ORDERNUMBER - Stores a reference to a visitors order number after and order has been procesed.
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Loyalty PointsLoyalty points are offered as a gesture of good will, points are not transferable and at any time can be withdrawn by The Replace Base Ltd
Current rates for loyalty points accumulated are:
1GBP spend = 1 Point
1 Point = 5p discount from future orders.
We reserve the right to change the rate or remove the promotion at any time.
The Replace Base Ltd is registered in the UK