About Us

About

ReplaceBase are market leaders in consumer and B2B spare parts fulfilment, focusing on sustainability, product range and the best quality spares and QC processes. We have a strong, dedicated and focused customer service and trade team on hand to manage and assist everything from project rollout, system integration, retail display installation, sourcing, supply logistics or just helping you fix up an iPod you found in the back of your kitchen drawer. Founded in 2009 we have quickly taken top spot in the Industry by constantly innovating and bringing new products, ideas and standards to the industry.

Staff | We have over 35 staff within the business from dedicated customer service staff and dedicated trade at our head office who are monitoring emails, phones and live chat and will be happy to assist in any aspect of your pre or post sales query. We also have several technicians who repair devices all day every day who often help our customers if needed.

Sourcing & Logistics | As well as a strong service team we have a solid sourcing team in both the UK and Hong Kong who can get just about anything to your specification and a great warehouse team who move literally thousands of parts daily. On average we send between 4,000-6,000 components every day from our main warehouse, using bespoke systems to minimise mis-picks, zero picks and ensure your orders are picked, packed, dispatched and delivered on time.

We are not just online | We have a network of ReplaceBase retail units, each with thousands of parts available for same day collection and delivery as well as offering B2B services such as level 3 board repairs, screen refurbishments, screen buyback and iPhone glass preparation and change.

Partners | We have worked with some great partners over the years, from tesa to FX5. We carry only the best brands and support them in every way possible - from accessories to lasers, we got you.

Sustainability | We recognise our growing responsibility and are making real efforts to not only prevent devices from landfill but to divert devices deemed 'Beyond Economical Repair' from landfill, strip the usable, genuine parts and offer them as our growing range of "Reclaimed" parts.

A few key points about us:

  • A Our head office and main warehouse is in Northampton (at Moulton Park), we have physical locations in Bristol, Plymouth, Sheffield and growing our network across the UK and Europe
  • B We have staff waiting to help. No matter your query we have a team at the other end of the phone, email & livechat.
  • C We currently hold over 13000 SKUs and usually add over 100 new SKUs a week.
  • D We offer UK and EU Next Working Day Delivery on all items; Need it fast? We've got you covered.
  • E We have been selling parts since 2009 since just before the original iPhone release

Our Working Hours

Although we start early and finish late, our official working hours are below - we often have people working weekends, so don't be surprised if you hear from us.

Please note that our phone lines open from 10AM Monday - Friday.

Monday 9AM-5PM
Tuesday 9AM-5PM
Wednesday 9AM-5PM
Thursday 9AM-5PM
Friday 9AM-5PM
Saturday Closed
Sunday Limited service and warehouse opperations
UK Bank Holidays Closed

Our Roots

My Name is Steve, I started out trying to source quality parts for just about anything family and friends could manage to break, and anything I could buy faulty on eBay and sell on! It was around the time that my spare room was full of spare parts that I decided to start The Replace Base. With a background in electronics break fix engineering, I made the big decision to leave my stable job, giving me the ability to source quality parts for as many devices as possible giving everyone the opportunity to fix, tinker, upgrade and modify devices.

Over a decade later and we have been through a lot! We now have a dedicated team of 35 staff, multiple warehouses with over 13,000 lines for hundreds of devices, multiple branches across the UK of ReplaceBase Local service our trade customers with same day parts and B2B repairs, and our sister company RepairBase we have feet on the ground in all aspects of the industry.

Customers are at the heart of what we do and I genuinely believe that we have the best parts, team, processes and service in the industry. We appreciate each and every customer and do our very best to ensure that every customer has a lasting impression of us and would be the one and only place they think of when recommending to friends and family.

I'm still very much involved with the business and work every day, I love to tinker still but I'm usually found buried in projects - you will often catch me working on emails, phones and live chat too as I really enjoy helping customers and feel its important to help customers first hand to help us understand the ever changing needs and requirements of DIY fixers, independent repair shops and large corporations.

Our big focus right now is sustainability, with thousands of genuine reclaimed parts for many device brands on offer. We are doing everything we can to prevent your device going to landfill and to prevent otherwise prevent good, genuine used components from being needlessly wasted.

Thank you for taking the time to read a little about me, the business and our journey.

Steve Garner: Founder and Director, The Replace Base Ltd