We are a small and dedicated company looking to provide the best quality spares and exceptional customer experience. Founded in 2009 we have quickly taken top spot in the Industry by offering not only great components but also delivering on service.
We have a team of 8 customer service staff who are monitoring emails, phones and live chat and will be happy to assist in any aspect of your pre or post sales query, we also have 2 technicians who repair devices all day every day who we often have help our customers.
As well as a strong service team we have a sourcer who can get just about anything and tailor orders to your specification and a team of 8 warehouse staff who use the latest systems to ensure your order arrives correct, quickly and safely.
On average we send around 3000-5000 components every day form our warehouse, our customers are DIY repairers, independent repairshops and large corporations - whatever your needs we can accommodate.
A few key points about us:
- A Our office and warehouse is in Northampton (at Sywell Aerodrome) - if you're near us you may see our local stunt team barrel rolling over our building or one of 2 restored Spitfires that cause our building to shake!
- B We have staff waiting to help. No matter your query we have a team of 7 at the other end of the phone, email & livechat.
- C We currently hold over 10000 SKUs and usually add 50-100 new SKUs a week.
- D We offer UK and EU Next Working Day Delivery on all items; Need it fast? We've got you covered.
- E We have been selling parts since 2009 since just before the original iPhone release.
Our Working Hours
Although we start early and finish late, our official working hours are below - we often have people working weekends, so don't be surprised if you hear from us.
Please note that our phone lines open from 10AM Monday - Friday.
My Name is Steve, I founded The Replace Base Ltd in 2009 when trying to source quality parts for just about anything family and friends could manage to break! It was around the time that my spare room was full of bits and pieces that I decided to start The Replace Base. With a background in electronics break / fix enginerring, I made the big decision to leave my stable job so I was able to put my time and undivided attention to use, to source quality parts for as many devices as possible giving everyone the opportunity to fix, tinker, upgrade and modify devices!
10 years on, in 2020 and we have been through a lot! We now have a dedicated team of 16 staff, a warehouse stacked full of parts and and recently opened our first of many "RepairBase" local repair shops. We currently stock thousands of parts for hundreds of devices and our inventory is growing every day.
Customers are at the heart of what we do and I genuinely believe that we have the best parts, team, processes and service in the industry. We appreciate each and every customer and do our very best to ensure that every customer has a lasting impression of us and would be the one and only place they think of when recommending to friends and family.
I'm still very much involved with the business and work every day, I love to tinker still but I'm usually found buried in spreadsheets and sourcing new stock - you will often catch me working on emails, phones and live chat too as I really enjoy helping customers and feel its important to help customers first hand to help us understand the ever changing needs and requirments of DIY fixers, independent repair shops and large corporations.
Thank you for taking the time to read a little about me, the business and our journey.
Steve Garner: Founder and Director, The Replace Base Ltd