About

We are a small and dedicated company looking to provide the best quality spares and exceptional customer experience. Founded in 2009 we have quickly taken top spot in the industry by offering not only great components but also delivering on service.

We have a team of 6 customer service staff who are monitoring emails, phones and live chats and will be happy to assist in any aspect of your pre or post sales querey, we also have 2 technicians who repair devices all day every day who we often have help our customers.

As well as a strong service team we have a sourcer who can get just about anything and tailor orders to your specification and a team of 6 warehouse staff who use the latest systems to ensure your order arrived correct, quuckly and safely. 

On average we send around 3000 components every day form our warehouse, our customers are DIY repairers, independent repairshops and large corporations - whatever your needs we can accomodate. 

We have a user forum! Whether you just have some questions about a repair you're planning to carry out, or are a repair shop looking to find likeminded people to share tips with, come and register today! - Forum.replacebase.co.uk

A few key points about us:

  • Our office and warehouse is in Northampton (at Sywell Aerodrome) - if you're near us you may see our local sunt plane team barrol rolling over our building or one of 2 restored Spitfires that cause our building to shake! 
  • We have staff waiting to help. No matter your querey we have a team of 6 at the other end of the phone, email or livechat.
  • We currently hold over 8000 SKUs and usually add 50 new SKUs a week. 
  • We offer UK Next Working Day Delivery on all items; Need it fast? We've got you covered.
  • We have been selling parts since 2009 since just before the original iPhone release. 

Our Working Hours

Although we start early and finish late, our official working hours are below - we often have people working weekends, so don't be surprised if you hear from us.

Please note that our phone lines open from 10AM Monday - Friday.

Monday

9AM-5PM

Tuesday

9AM-5PM

Wednesday

9AM-5PM

Thursday

9AM-5PM

Friday

9AM-5PM

Saturday

Order Dispatch Only (limited Email support,Phone line closed and no warehouse collections)

Sunday

Closed

UK Bank Holidays

Closed

Our Roots

 

My Name is Steve, I founded The Replace Base Ltd in 2009 when trying to source quality parts for just about anything family and friends could manage to break! It was around the time that my spare room was full of bits and pieces that I decided to start The Replace Base. With a background in electronics break / fit enginerring, i made the big discission to leave my stable job so i was able to put my time and undevided attention to use to source quality parts for as many devices as possible giving everyone the opportunity to fix, tinker, upgrade and modify devices!

10 years on, in 2019 and we have been through a lot! We now have a  dedicated team of 16 staff, a warehouse stacked full of parts and and recently opened our first of many "RepairBase" local repair shops. We currently stock thousands of parts for hundreds of devices and our inventory is growing every day. 

Customers are at the heart of what we do and i genuinly believe that we have the best parts, team, processes and service in the industry. We appreciate each and every customer and do our very best to ensure that every customers has a lasting impression of us and would be the one and only place they think of when recommending to friends and family.

I'm still very much incvolved with the business and work every day, i love to tinker still but im usually found buried in speadsheets and sourcing new stock - you will often catch me working on emails, phones and live chat too as i really enjoy helping customers and feel its important to help customers first hand to help us understand the ever changing needs and requirments of DIY fixers, indipendant repair shops and large corporations. 

Thank you for taking the time to read a little about me, the business and our journey.

Steve Garner: Founder and Director, The Replace Base Ltd

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