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As the market leader in consumer and B2B spare parts fulfilment, focusing on sustainability, quality and a diverse product range. We're committed to being your go-to supplier no matter what your needs are. We are the market leader in the UK for replacement parts for Apple devices, and our range of stock is unmatched throughout Europe.
At Replace Base, we offer a range of Genuine “Reclaimed” components, these components have been removed from devices, have been fully tested, refurbished and approved for use. Our processes when it comes to our “Reclaimed” range is so robust, that we offer a comprehensive unlimited lifetime warranty on these parts. We are highly confident in our product offering as a result.
Where we don’t have a “Reclaimed” part, we also offer clearly labelled, high-quality aftermarket parts for Apple devices, working closely with our partners across the globe and our dedicated team of procurers and Quality Control team. It is our mission to ensure that you get nothing but the best and we do not compromise on the quality of our products.
Don’t worry if you’re a DIY repairer, our roots began in servicing DIY repairers. Although we offer specialised tools and equipment designed for highly trained technicians, we also stock easy-to-install components and tools that allow any DIY repairer, with the assistance of guides, to get repairing.
Replace Base is the market leader in the UK for replacement parts for Apple devices, our unrivalled and comprehensive range of parts, tools, consumables and equipment is unmatched throughout Europe.
Not only do we offer the best variety of Apple Replacement Parts but we also have the highest level of service. Our dedicated customer service team and B2B trade team are on the other end of the phone, live chat or email with a 2 working hour response time to assist in every aspect of pre and post-sales help.
Yes, although we don’t sell parts directly from Apple, we offer a range of Genuine “Reclaimed” components, components removed from devices, fully tested and approved for use. All of our Genuine Apple components come with a comprehensive unlimited lifetime warranty (excluding batteries that are covered under an 80% life / 12-month warranty as standard).
We also offer clearly labeled high quality aftermarket replacement parts for Apple devices, working with partners and our dedicated sourcing and QC team to ensure you’re getting no compromise on quality.
Unfortunately, yes, even fitting genuine Apple Replacement Parts, with the exception of specialist parts, will cause errors (specialist parts usually requires soldering, such as our iPhone “Cell Only” and “Chippable” iPhone screens). However, these errors are harmless and only display for short periods of time and won’t impact the functionality of the device.
Replace Base began by servicing DIY repairers, although we offer a range of specialized tools, parts and equipment suitable only for trained technicians. We also offer easy-to-install components and tools that can allow any DIY repairer, with the assistance of online guides, to get repaired. Get in touch with our team at help@replacebase.co.uk or call 01604 924700 and we can advise if it’s a repair we think you’ll be able to carry out yourself and recommend the best way to proceed.
We try! We carry thousands of parts for the most common repair across all Apple ranges from iPhones, iPods, Macbooks, iMac, Apple Watch, iPods and even components for Apples Magic Mouse - if you can’t find what you’re looking for, please get in touch with the team.
Our warranty is industry-leading, the first company to offer a truly unlimited lifetime warranty on the majority of our parts, this covers every aspect of function, wear and tear and usability. In some cases (such as some of our FX5 and RepairPro series screens) we are able to offer a warranty on user damage (accidental breaks and user damage) however unless otherwise stated, user damage is not covered under our warranty.
If the product states “lifetime warranty” on the item's information then you're covered! This warranty has no time limits to claim and is even transferable if you decide to sell the device or are repairing it on behalf of a customer.
To claim, either start a claim online using our returns portal or get in touch with the team. We should have your records on the system but to ensure your warranty is valid please retain your order information (such as your order confirmation email). In some cases, we may need the part returned to us or we may issue a replacement after some basic troubleshooting.
Warranty starts on the day the order is placed however we can be lenient in these situations. If your warranty has recently expired, by just a few days, we will honour it on a case-by-case basis.
On the rare occasion you receive a faulty part, it's best to get in contact with our customer service team who can help troubleshoot and issue a replacement or refund. If you’re confident the part is truly defective, you can also start a return process using the returns portal located at the top of the website.
We offer a comprehensive payment selection: PayPal | Credit / Debit card (including Amex) | Bank transfer (standard or open banking) | Amazon pay | Apple Pay | Google Pay | or By Now Pay Later.
If you’re in the trade, either repairing devices from home as a sole trader or as an established business we will have a trade account suited to you.
Our trade accounts offer bespoke pricing, dedicated support, faster return processing, return cross shipments and quote on demand. We have several trade accounts depending on your company’s size, all benefits can be seen on our dedicated trade page.
We offer a variety of shipping options depending on the order and location, domestic economy services cost as little as £1.45 and the domestic UK Next Day Service, as little as £4.30. For a full list of all services, please see our dedicated shipping page /shipping.
We deliver across the world, a full list of shipping costs and supported locations can be seen on our dedicated shipping page.
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