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By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Customer Service

 

Welcome to our customer service portal. Here you will find some additional information about several aspects of your order with us! If you are still in need of help, you can get in touch with us at any time.

 

 About Us

We would love for you to hear more about us - please visit our about us page.

Did you know we now have a user forum? Whether you just have some questions about a repair you're planning to carry out, or you're a repair shop looking to find likeminded people to share tips with, join us and register today! - Forum.replacebase.co.uk

 


Shipping & Delivery

 

 

UK Domestic

Service Delivery time Cost Restrictions Battery Shipping
Royal Mail 24 Untracked 1-3 Days £1.80 Upto £30 Order Value NO
Royal Mail 24 Signed For 1-3 Days £2.90 Upto £45 Order Value NO
Royal Mail Special Delivery Next Working Day Pre 1PM £7.95 No restriction NO
DPD Next Day Next Working Day £4.95 No restriction YES
DPD Saturday Saturday  £9.95 No restriction YES
DPD Pre 12 Next Working Day Pre 12 £8.95 No restriction YES
DX Next Day Next Working Day £3.90 Upto £90 Order Value YES
DPD Next Day Next Working Day Free Over £150 Orer Value YES

 

UK Highlands And Offshore

Service Delivery time Cost Restrictions Battery Shipping
Isle Of Man Royal Mail 24 Standard / 1-3 Days £1.80 Upto £30 Order Value NO
Isle Of Man Royal Mail 24 Signed For / 1-3 Days £3.30 Upto £60 Order Value NO
Isle Of Man Royal Mail Special Delivery £7.95 No Restruction YES
Isle Of Man DPD Battery - 2 Days £12.00 No Restruction YES
Guernsey Royal Mail 24 Standard / 1-3 Days £1.20 No Restriction NO
Guernsey Royal Mail 24 Signed For / 1-3 Days £3.30 No Restriction NO
Guernsey Royal Mail Special Delivery £7.95 No Restriction NO
Guernsey DPD Free Delivery £0.00 Over £150 Order Value  YES
Guernsey DPD 2 Day Service £12.00 No Restriction YES
Jersey DPD Free Delivery £0.00 Over £150 Order Value  YES
Jersey Royal Mail 24 Standard / 1-3 Days £1.20 Upto £30 Order Value NO
Jersey Royal Mail 24 Signed For / 1-3 Days £3.30 Upto £60 Order Value NO
Jersey Royal Mail Special Delivery £7.95 No Restriction NO
Jersey DPD Express / 2 Days £12.00 No Restriction YES
Northern Ireland Royal Mail 24 Untracked £1.80 Upto £30 Order Value NO
Northern Ireland Royal Mail 24 Signed For £2.90 Upto £45 Order Value NO
Northern Ireland Royal Mail Special Delivery £7.95 No Restriction NO
Northern Ireland DX 2 Days £9.00 Upto £75 Order Value YES
Northern Ireland DPD 2 Days £12.00 No Restriction YES
Scottish Highlands / Irelands Royal Mail 24 Untracked £1.80 Upto £30 Order Value NO
Scottish Highlands / Irelands Royal Mail 24 Signed For £2.90 Upto £45 Order Value NO
Scottish Highlands / Irelands Royal Mail Special Delivery £7.95 No Restriction NO
Scottish Highlands / Irelands DPD 2 / Days £12.00 No Restriction YES

 

International 

Country Service Cost Value Restructions Can carry batteries | Country Service Cost Value Restructions Can carry batteries
Albania Royal Mail Tracked £11.00 No Restriction NO | Latvia DHL Road / 6-7 Days £24.00 No Restriction YES
Australia Royal Mail Standard / 5-10 Days £5.90 Upto £35 Order Value NO | Latvia DHL Air Express / 2-3 Days £40.00 No Restriction NO
Australia DHL Air Express / 3 Days £35.00 No Restriction NO | Lebanon DHL Air Express / 2-3 Days £35.00 No Restriction NO
Belgium Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO | Lithuania Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO
Belgium DHL Road / 2-3 Days £8.00 No Restriction YES | Lithuania Royal Mail Tracked / 3-8 Days £11.00 No Restriction NO
Belgium DHL Air Express / 2 Days £20.00 No Restriction NO | Lithuania DHL Road / 6-7 Days £24.00 No Restriction YES
Bosnia And Herzegovina DHL Road / 4-5 Days £24.00 No Restriction YES | Lithuania DHL Air Express / 2-3 Days £40.00 No Restriction NO
Bosnia And Herzegovina DHL Air Express / 3-4 Days £45.00 No Restriction NO | Luxembourg Royal Mail Standard / 2-4 Days £3.30 Upto £35 Order Value NO
Bulgaria Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO | Luxembourg DHL Road / 2-3 Days £8.00 No Restriction YES
Bulgaria Royal Mail Tracked / 3-8 Days £11.00 No Restriction NO | Luxembourg DHL Air Express / 2 Days £20.00 No Restriction NO
Bulgaria DHL Road / 4-5 Days £22.00 No Restriction YES | Malaysia Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Bulgaria DHL Air Express / 2-3 Days £40.00 No Restriction NO | Malaysia DHL Air Express / 3-4 Days £35.00 No Restriction NO
China Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO | Malta Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO
China DHL Air Express / 3-4 Days £35.00 No Restriction NO | Malta Royal Mail Tracked / 3-5 Days £11.00 No Restriction NO
Croatia Royal Mail Standard  / 3-5 Days £3.30 Upto £45 Order Value NO | Malta DHL Air Express / 3-4 Days £35.00 No Restriction NO
Croatia Royal Mail Tracked  / 3-5 Days £11.00 No Restriction NO | Monaco Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO
Croatia DHL Road / 4-6 Days £15.00 No Restriction YES | Monaco DHL Road / 4-6 Daus £11.00 No Restriction YES
Croatia DHL Air Express / 2-3 Days £40.00 No Restriction NO | Monaco DHL Air Express / 2 Days  £20.00 No Restriction NO
Cyprus Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO | Netherlands Royal Mail Standard - 2-4 Days £3.30 Upto £45 Order Value NO
Czech Republic Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO | Netherlands DHL Road / 2-4 Days £8.00 No Restriction NO
Czech Republic DHL Road / 2-3 Days £9.90 No Restriction YES | Netherlands DHL Air Express / 2 Days  £20.00 No Restriction NO
Czech Republic DHL Air Exrress / 2 Days £39.00 No Restriction NO | New Zealand Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Denmark Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO | New Zealand DHL Air Express / 3-4 Days £30.00 No Restriction NO
Denmark DHL Road / 3-4 Days £15.00 No Restriction YES | Norway Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO
Denmark DHL Air Express / 2-3 Days £20.00 No Restriction NO | Norway Royal Mail Tracked / 3-5 Days £11.00 No Restriction NO
Egypt Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO | Norway DHL Air Express / 2-3 Days £25.00 No Restriction NO
Egypt DHL Air Express / 3-4 Days £37.00 No Restriction NO | Norway DHL Road / 6 Days £45.00 No Restriction YES
Estonia Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO | Oman Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Estonia Royal Mail Tracked / 3-5 Days £11.00 No Restriction NO | Oman DHL Air Express / 3-4 Days £35.00 No Restriction NO
Estonia DHL Road / 5-8 Days £24.00 No Restriction YES | Pakistan Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Estonia DHL Air Express / 2-3 Days £40.00 No Restriction NO | Pakistan DHL Air Express / 3-4 Days £35.00 No Restriction NO
Finland Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO | Poland Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO
Finland Royal Mail Tracked / 3-5 Days £11.00 No Restriction NO | Poland DHL Road / 4-5 Days £15.00 No Restriction YES
Finland DHL Road / 5-8 Days £15.00 No Restriction YES | Poland DHL Air Express / 2-3 Days £40.00 No Restriction NO
Finland DHL Air Express / 2-3 Days £20.00 No Restriction NO | Portugal Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO
France Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO | Portugal DHL Road / 4-5 Days £15.00 No Restriction YES
France DHL Road / 2-3 Days £10.00 No Restriction NO | Portugal DHL Air Express / 2-3 Days £40.00 No Restriction NO
France DHL Air Express / 1-2 Days £20.00 No Restriction YES | Qatar DHL Air Express / 3-4 Days £35.00 No Restriction NO
Germany Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO | Republic Of Ireland Royal Mail Standard  / 2-4 Days £3.30 Upto £45 Order Value NO
Germany DHL Road / 2-3 Days £8.00 No Restriction YES | Republic Of Ireland DPD Battery -  Zone 1 - 2 Day £9.20 No Restriction YES
Germany DHL Air Express / 2 Days £20.00 No Restriction NO | Romania Royal Mail Standard / 3-8 Days £3.30 No Restriction NO
Gibraltar  Royal Mail Standard  (4-7 Days) £3.30 Upto £45 Order Value NO | Romania Royal Mail Tracked / 3-8 Days £11.00 No Restriction NO
Gibraltar  Royal Mail Tracked  (2-6 Days) £11.00 Upto £100 Order Value NO | Romania DHL Road / 2-4 Days £25.00 No Restriction NO
Gibraltar  DHL Road / 4-7 Days £24.00 No Restriction NO | Saudi Arabia Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Gibraltar  DHL Air Express / 3-4 Days £25.00 No Restriction NO | Saudi Arabia DHL Air Express / 3-4 Days £35.00 No Restriction NO
Greece DHL Air Express / 4-5 Days £20.00 No Restriction NO | Singapore Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Greece DHL Road / 7-9 Days £30.00 No Restriction YES | Singapore DHL Air Epress £35.00 No Restriction NO
Greenland Royal Mail Standard  / 3-5 Days £3.30 Upto £45 Order Value NO | Slovakia Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO
Greenland Royal Tracked Standard  / 3-5 Days £11.00 Upto £100 Order Value NO | Slovakia DHL Road / 4-6 Days £11.00 No Restriction YES
Greenland DHL Air Express / 3-4 Days £20.00 No Restriction NO | Slovakia DHL Air Express / 2-3 Days £40.00 No Restriction NO
HongKong Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO | Slovenia Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO
HongKong DHL Air Express / 3 Days £35.00 No Restriction NO | Slovenia DHL Road / 4-6 Days £11.00 No Restriction YES
Hungary Royal Mail Standard  / 3-5 Days £3.30 Upto £45 Order Value NO | Slovenia DHL Air Express / 2-3 Days £40.00 No Restriction NO
Hungary Royal Mail Tracked  / 3-5 Days £11.00 No Restriction NO | South Africa Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Hungary DHL Road / 4-6 Days £15.00 No Restriction YES | South Africa DHL Air Express / 3-4 Days £35.00 No Restriction NO
Iceland Royal Mail Standard / 3-8 Days  £3.30 Upto £35 Order Value NO | Spain Royal Mail Standard / 3-5 Days £3.30 Upto £45 Order Value NO
Iceland Royal Mail Tracked / 3-8 Days  £11.00 No Restriction NO | Spain DHL Road / 2-3 Days £11.00 No Restriction YES
India Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO | Spain DHL Air Express / 2-3 Days £20.00 No Restriction NO
India DHL Air Express / 3-4 Days £35.00 No Restriction NO | Sweden Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO
Israel DHL Air Express / 2-4 Days £35.00 No Restriction NO | Sweden DHL Road / 4-6 Days £15.00 No Restriction YES
Italy DHL Road / 4-6 Days £10.00 No Restriction YES | Sweden DHL Air Epxiress / 2-3 Days £20.00 No Restriction NO
Italy DHL Air Express / 2-3 Days £40.00 No Restriction NO | Switzerland Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO
Japan Royal Mail Economy 5-10 Days £5.90 No Restriction NO | Switzerland Royal Mail Tracked / 3-8 Days £11.00 No Restriction NO
Japan DHL Air Express / 2-3 Days £32.00 Upto £35 Order Value NO | Switzerland DHL Air Express / 2-3 Days £30.00 No Restriction NO
Koria (South) Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO | Switzerland DHL Road / 3 Days £45.00 No Restriction YES
Koria (South) DHl Air Express / 2-3 Days £30.00 No Restriction NO | United Arab Emirates Royal Mail Standard / 5-10 Days £5.90 Upto £35 Order Value NO
Kuwait DHL Air Express / 2-3 Days £35.00 No Restriction NO | United Arab Emirates DHL Air Express / 3 Days £35.00 No Restriction NO
Latvia Royal Mail Standard / 3-8 Days £3.30 Upto £45 Order Value NO | USA Royal Mail Economy 5-10 Days £5.90 Upto £35 Order Value NO
Latvia Royal Mail Tracked / 3-8 Days £11.00 No Restriction NO | USA DHL Air Express 2-3 Days £20.00 No Restriction NO

 

Your order will be picked, packaged and dispatched within 24 hours of payment (excluding weekend and Bank Holidays).

All orders made before 2PM Monday - Friday will be dispatched same day. We often extend time when possible; the latest dispatch time for same day dispatch will be shown during checkout.

All shipping costs will be calculated for you at checkout - price depends on the method chosen, location and order value.

We have also included a shipping table below so you can calculate postage cost before shopping with us.

**For Highland and UK offshore orders we may be unable to use DPD Local, in this case we will use Royal Mail Special Delivery. This may result in 1 working day being added to your estimated delivery time.

UK Next Working Day Delivery:

For Next Working Day Delivery we use DPD Local, but on occasion we will use Royal Mail's Special Delivery. Either service is only guaranteed for next working day delivery, meaning that delivery shouldn't be expected on a Saturday, Sunday or Bank Holiday.

If you require a guaranteed Saturday service, please get in contact before making your order to check that we can accommodate this for you.

Change of Shipping Method:

Sometimes, at our discretion, we may upgrade your delivery if we believe it is a more suitable service for you.  

Shipping Orders Containing Batteries:

If your order contains a battery, you will only be presented with the shipping methods that are able to carry batteries. Please view HERE to see battery shipping information and rates.


Terms & Conditions

For the boring bits we have a dedicated page; please see our Terms & Conditions page.

 


Privacy & Security

A copy of our privacy statement can be found here.

 


Returning Your Order

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. Goods must be returned in the same condition they were received in, complete with packaging with no signs of installation or use. We highly recommend packaging the item well and using a tracked service, as we are not responsible for any loss or damage in transit.

Please contact us prior to returning items; please don't simply post the item back, always include your receipt, order number or proof of purchase to help us track where it's come from. It may take 1-3 days for us to process the return, excluding weekends and Bank Holidays.

Faulty goods:

Although faults are rare, they do unfortunately happen from time to time. In the event that you believe you have a defective part, please get in touch with us, we will help troubleshoot any problems with you. If the part is defective, we will get the part refunded or exchanged for you under our warranty.

 


Warranty

All of our products come with a warranty. The warranty length is stated on the product's description and starts on the day you take delivery of your goods.

All warranties offered unless otherwise stated, are warrantied and handled by The Replace Base Ltd on the behalf of the manufacturer or distributor. When returning items under warranty (after the initial 30 days), you are responsible for the cost of safe return to us and to ensure we receive the item in reasonable condition.

Once we receive your goods, we will carry out any necessary testing and checks and will replace the part for you. In the event that the part has been discontinued or no longer available, we will offer a suitable replacement or refund.

Our warranty does not cover damage to the part caused by fitting or removal of the part. If a part is returned to us with damage, this will unfortunately not be covered under warranty.


Placing Your Order

You can place your order with us directly on our website. We accept all forms of credit/debit card, PayPal Express as well as Amazon Pay. Once you have completed your order, we will send you a confirmation email to the address provided and will send you a further email to notify you when your order has been shipped.

Orders can be tracked by logging into your account at the top of the page and clicking login - if you have any questions or are having trouble logging in, please contact us.

Payment, Pricing & Promotions:

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be priced incorrectly. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Viewing Orders:

Orders can be viewed by logging into your account at the top of the page and clicking login. If you didn't create an account with us at the time of order (using Guest checkout), you can email us at any time and we will be happy to provide copy documentation. 

Updating Account Information:

Account information can be changed by logging into your account at the top of the page and clicking login.

 


Tax, VAT and Importing

We are a UK, VAT registered company and as such we do charge 20% VAT on all UK orders. A VAT invoice will be supplied to you. If you are exempt from paying VAT (for example you live in the Channel Islands or are a VAT registered company outside of the UK, but within Europe), your VAT will be removed at the checkout. 

For countries that are exempt from UK VAT such as Norway, Switzerland, Channel Islands, Gibraltar, Bosnia and Herzegovina and Iceland, you will be responsible for any import tax added by your local customs office. We do supply your local customs office with all invoices and relevant paperwork to get this cleared quickly and accurately.

 


Contacting Us

We have dedicated staff here to help; please visit the contact us page to get in touch - we aim to get back to you within 2 working hours.

 


Opening Times

Although we usually start early and finish late, our official working hours are:

Monday 10AM-5PM Orders placed before 2PM will be shipped same day*
Tuesday 10AM-5PM Orders placed before 2PM will be shipped same day*
Wednesday 10AM-5PM Orders placed before 2PM will be shipped same day*
Thursday 10AM-5PM Orders placed before 2PM will be shipped same day*
Friday 10AM-5PM  Orders placed before 2PM will be shipped same day*
Saturday 6AM – 10AM     We start early and finish early on a Saturday, this is to ensure all orders from Friday are shipped on Saturday or prepared for shipping on Monday.
.Sunday CLOSED Although we are technically closed on a Sunday, we may have someone on hand to help with any email queries, this is not guaranteed.
UK Bank Holidays CLOSED Although we are technically closed on a Bank Holidays we may have someone on hand to help with any email queries, however this is not guaranteed.

 *We often extend time when possible - latest dispatch time for same day dispatch will be shown during checkout.


Loyalty Points

If you decide to create an account with us (standard or trade) you will earn Loyalty Points.  

Current standard rates of loyalty points are:

£1 spend = 1 point, 1 point = £0.02

Points are issued on item value only and does exclude shipping costs.

No minimum spend is required to redeem points, points can be used to purchase the entire order amount and can also be used on shipping fees.

 


Bulk Buying

We offer some excellent services for trade customers and organizations; please visit our bulk buying page.


Complaints

We work very hard to ensure our customers are happy, however we understand sometimes things can go wrong. When they do, we want the chance to put it right for you  - please contact us with any complaints or concerns.


Community

We actively encourage our registered users, guests and staff to contribute to the community and help post and answer questions.

We politely ask that all questions are relevant to the products, and the answers are relevant to the question. Any swearing, off topic, racist or malicious comments will be removed


Product Reviews

We actively encourage product reviews on our website, however we do moderate these to ensure they are relevant for the product in question and beneficial to customers - reviews will be moderated before publication.

We do publish all reviews that follow our guidelines - when placing a product review, please ensure the following criteria is met:

  • The review must be in relation to the product you are leaving it for - if you have purchased multiple products please try to keep the relevance on the product in question.
  • If the review mentions faults, transit damage or any other aspect of the product failing this will not be included as it's not typical of the product - we would encourage that you get in touch with customer service if your item isn’t working as expected.
  • The review cannot contain any coarse language, derogatory/defamatory comments or any material that could be deemed discriminatory - this includes but is not limited to comments of a racist, sexist or homophobic nature.
  • The review should be in relation only to the item and delivery, not a review of the buying or service experience.
  • We recommend you are signed into your account when leaving a review - although not a requirement, it does give us your contact details should we need to contact you in regards to the review.

 

30 Day Return If You're Not Completely Satisfied

12 Month Warranty On Most Items

Customer Support We're Here To Help

European Shipping From Just £2.40