Samsung Parts

Replace Base is the market leader in the UK for replacement service parts for Samsung devices, our unrivaled and comprehensive range of parts, tools, consumables and equipment is unmatched throughout Europe.

Not only do we offer the best variety of Samsung Replacement Parts but we have a higher level of after sale service, our dedicated customer service team and B2B trade team are on the other end of the phone, live chat or email with a 2 working hour response time to assist in every aspect of your buyer’s journey.

Yes, Genuine Samsung parts are referred to as “Service Pack” parts. We stock several hundred Service Packs. Along with Service Packs, we offer Genuine Reclaimed Samsung parts to make use of fully tested components that have been removed from devices. Our aftermarket Samsung parts are of the highest quality and have been supplied by trusted partners or sourced and QC’d by our team. What sets us apart from our competition is our warranty and service, be cautious as many service packs are “sold as seen” or have a very limited warranty, but not ours.

Replace Base began by servicing DIY repairers, although we offer a range of specialized tools, parts and equipment suitable only for trained technicians. We also offer easy-to-install components and tools that can allow any DIY repairer, with the assistance of online guides, to get repaired. Get in touch with our team at help@replacebase.co.uk or call 01604 924700 and we can advise if it’s a repair we think you’ll be able to carry our yourself and recommend the best way to proceed.

We try! Samsung has a huge library of devices but we stock thousands of the common (and uncommon) service parts for devices from phones, tablets and watches.

Our warranty is industry-leading, the first company to offer a truly unlimited lifetime warranty on the majority of our parts, this covers every aspect of function, wear and tear and usability. In some cases (such as some of our FX5 and RepairPro series screens) we are able to offer a warranty on user damage (accidental breaks and user damage) however unless otherwise stated, user damage is not covered under our warranty.

If the product states “lifetime warranty” on the item's information then you're covered! This warranty has no time limits to claim and is even transferable if you decide to sell the device or are repairing it on behalf of a customer.

To claim, either start a claim online using our returns portal or get in touch with the team. We should have your records on the system but to ensure your warranty is valid please retain your order information (such as your order confirmation email). In some cases we may need the part returned to us or we may issue a replacement after some basic troubleshooting.

Warranty starts on the day the order is placed however we can be lenient in these situations. If your warranty has recently expired, by just a few days, we will honour it on a case-by-case basis.

On the rare occasion you receive a faulty part, its best to get in contact with our customer service team who can help troubleshoot and issue a replacement or refund. If you’re confident the part is truly defective, you can also start a return process using the returns portal located at the top of the website.

We offer a comprehensive payment selection: PayPal | Credit / Debit card (including Amex) | Bank transfer (standard or open banking) | Amazon pay | Apple Pay | Google Pay | or By Now Pay Later.

If you’re in the trade, either repairing devices from home as a sole trader or as an established business we will have a trade account suited to you.

Our trade accounts offer bespoke pricing, dedicated support, faster return processing, return cross shipments and quote on demand. We have several trade accounts depending on your company’s size, all benefits can be seen on our dedicated trade page.

We offer a variety of shipping options depending on the order and location, domestic economy services cost as little as £1.45 and the domestic UK Next Day Service, as little as £4.30. For a full list of all services, please see our dedicated shipping page /shipping.

We deliver across the world, a full list of shipping costs and supported locations can be seen on our dedicated shipping page.