Delivery

Shipping Information

At Replace Base, ensuring your order is delivered correctly and on time is our top priority.


Same-Day Dispatch

  • Standard Delivery: Orders placed before 16:00 UK Time, Monday to Friday (16:30 for Trade Black account holders), will be dispatched within 1 to 2 working days, depending on the delivery service selected at checkout.
  • Next-Day Delivery: Orders placed before 16:00 UK Time, Monday to Friday (16:30 for Trade Black account holders), will be dispatched the same day.
  • Royal Mail: For Royal Mail shipments, the cut-off time is 3 PM.

Free Shipping

We offer free shipping based on the following thresholds:

  • Retail Customers: Free shipping on orders over £100 (including VAT), with upgrade options available.
  • Trade Customers: Free shipping on orders over £100 (including VAT), with upgrade options available.
  • Trade Black Accounts: Free shipping on all orders, subject to a fair usage policy.

The free shipping service offers delivery within 1 to 2 working days using an unspecified courier. We reserve the right to change couriers for this service without prior notice. If you require next-day delivery, this option is available at checkout.


Shipping Restrictions

  • We reserve the right not to deliver to addresses deemed insecure, such as communal postal addresses or PO boxes. If this affects your order, we will notify you as soon as possible.
  • Delivery to certain locations, including the Channel Islands, Isles of Scilly, and the Isle of Man, may not always be possible.
  • For remote areas, such as highlands, islands, or rural postcodes, delivery times may exceed standard estimates, and next-day delivery may not be available.

Couriers We Use

We work with trusted couriers to ensure safe and reliable delivery, including:

  • Royal Mail
  • Evri
  • DHL
  • DPD

Deliveries are not made on Saturdays, Sundays, or Bank Holidays unless specifically selected at checkout. A guaranteed Saturday service is available for an additional fee.


UK Next-Day Delivery

For next-day delivery, you can select options with 1-hour delivery slots at checkout for an additional cost.


Changes to Shipping Methods

At our discretion, we may upgrade your delivery method to a more suitable service at no additional cost.


Shipping Orders Containing Batteries

Orders containing hazardous items (such as batteries) will only display shipping methods approved for such goods at checkout. This ensures compliance with safety and regulatory requirements.