LAST UPDATED 24/07/20
We will continue to update this page as and when the situation changes.
Here at Replace Base we have been operating with very little impact throughout the Coronavirus pandemic, getting used to the “New Normal” way of working.
We have been quick to adapt to the ever-changing situations and challenges faced, we are currently remaining well stocked and shipping orders same day with our standard 3PM cut off.
We are still finding some limitations in some localised areas with delivery partners (such as Royal Mail) however we will continue to do everything possible to ensure your orders arrive within our quoted time.
Please do keep in mind that any delays with our delivery partners are outside of our control, we are more then happy to assist and provide updates however we have no control over localised issues with partners.
Order dispatch: No disruption (same day pre 3PM shipping)
Customer Service email: No disruption (usually under 2 working hour response time)
Customer Service / Trade phone lines: Due to re-open week commencing Aug 3rd
Live Chat facility: No disruption (Monday – Friday 9AM-5PM)
To allow more of our staff to return to work and our home workers to return to the office we are splitting our operations into multiple facilities – this will mean we have more staff on hand in both our warehouses and our offices and can bring back our dedicated trade and customer service phone lines.
Replace Base Precautions:
Please be assured that we are taking all necessary precautions in our facilities, including but not limited to:
- Strict staff hand washing
- Full risk assessment carried out and complied with
- Mask policy in all areas / all buildings at all times by all staff
- Packaging material, tools and surfaces regularly sanitised
- All staff social distancing in all areas / buildings
We are currently not accepting external visitors, customer collection or customer visits until further notice.