For the most common answers to queries relating to any aspect of your customer service experience, we recemmend visiting our Customer Service page.
1. This website www.replacebase.co.uk is owned and operated by
The Replace Base Ltd
Unit 5 Bellman Gate
VAT number GB113819231
Registered in England 7651978
Email: [email protected]
If you need to contact us, please use the details above.
2. Make a Contract with Us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
3. How to Place Order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will calculated at the checkout, prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods will normally be dispatched from our warehouse within 24 hours of the order being placed, this exludes weekends and bank holidays - if a delay is likely we will notify you by email.
4.2 Your delivery esimate will have been provided in depending on the option selected at the time of order.
4.3 Your order may arrive in more than one delivery.
4.4 Some items we offer for sale such as notebook batteries are only avalible to mainland UK due to shipping restrictions, if restrictions are in place we clearly indicate this wihtin the items description.
4.5 Disposal of packing materials is your responsibility.
4.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.7 Please check the goods on delivery - any damage needs to be reported to us within 14 days of the receipt of goods - if we are not contacted within this time we deem the goods to have been accepted in the condition they arrived and would be unable to honor any replacement. Pictures of packaging and goods can be requested in order to verify the damage and raise a claim with a courier, if this cannot be provided we cannot guarantee a refund or replacement on the received items.
4.8 If the goods are lost or damaged in transit, please let us know promptly.
4.9 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.10 Please report any missing items or orders within 14 days (UK) and 20 days (EU)
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us.We are unable to accept cancellations by phone.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days however you may not return any goods that have been installed unless they are faulty.
5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked unless at our discretion.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 In the even of a replacment If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.7 The Replace Base Ltd is not liable for any damage caused to the device during installation
8.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods (if applicable) until you have received them and inspected them.
9. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
9.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.
9.2 Claims for missing or damaged items must be made within 2 days of delivery.
Website Disclaimer for: www.replacebase.co.uk and www.webuyscreens.co.uk
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Loyalty Points
Any loyalty points issued by The Replace Base Ltd are issued at our discretion - points can be added and deducted at our discretion. Loyalty points are non transferable, points will be issued on accounts when we dispatch orders, and cancelled, refunded or declined orders will have the points deducted. We reserve the right to change point value and remove the loyalty point promotion without notice. Points are valid for 6 months from the date the order was dispatched. Points are only available to customers who register / hold accounts with The Replace Base Ltd, we are unable to add points from previous orders or orders processed without logging in / creating an account.
Current rates of loyalty points are £1 spend = 1 point, 1 point = £0.01. Points are issued on item value only excluding shipping costs.
7. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
8. Origin of parts
Parts Origin - OEM
The term OEM stands for 'Original Equipment Manufacturer', the exact meaning differs in several industries.
To us OEM means that the part is the exact same part used within your device, we source these from the same vendors the manufacturer use. By definition the part is an original part manufactured by the same vendor / manufacturer in the same way using the same procedures, equipment and processes as the part provided to the manufacture from the Vendor, the only difference is that we dont obtain directly from the devices manufacturer, nor in some cases are we affiliated with device manufacturer in any way.
Part Origin - Original
This part is an original replacement part, it has either been purchased by us from the manufacture directly, indirectly using an authorized re-seller / service center or has been purchased by suppliers that we stringently audit and vet, in cases such as these when possible we send samples of the goods to be independently verified by the manufacturer or authorized service center as well as in house testing and verification.
We do commonly stock refurbished replacement parts (usually sourced from independent vendors and recycling companies), The condition of the component will be detailed in the products description. In a case of a refurbishment only original components have been used during the refurbishing process unless otherwise stated in the products description.
More information can be found on our websites terms and conditions.
Part Origin - Aftermarket (compatible part)
This part had been manufactured from partially or completely all after-market components, this simply means that the part has not been assembled by the OEM or licensed factory.
It is a compatible part made to original specifications and designed to be a like for like replacement for the original component.
Here at The Replace Base Ltd we have very strict quality checks to ensure we only source the best after-market replacement parts, all parts are also covered under our great returns policy and warranty.
We have several practices and procedures in place to ensure that what we purchase and re-sell complies with our listings description, this includes but is not limited to:
- Supplier audits to ensure that the parts we purchase comply with our purchasing and best practices (as copy of this is available on request form us).
- Inspection of the parts periodically by a trained technician who is able to verify the origin of the parts to the best ability.
- Staff training and monitoring to ensure staff are informed of the products origin and can advise accordingly.
- Sending samples to manufactureres to confirm authentisity.
When The Replace Base Ltd list an item for sale as "Original" or "OEM" we have done everything within our power to source and secure documentation when available to confirm and trace origin of the part.
We have a strong complaints procedure should you believe that we have breached the description of goods or a part of our vetting procedure is not working.
Complaints or queries can be addressed directly to our Director Steve Garner contactable on: 01604924700 or by emailing: [email protected]
All trademarks mentioned in our product descriptions are the property of their respective owners. Their use is for identification of the manufacturers' products only and does not imply any affiliation or endorsement by said companies.