We have a great team here who know what they are talking about! If you call or email you're likely to get Steve, Kelly, Mike, James , Luke or Connor - all of our office staff have been fully trained across all devices; between them they can advise on just about everything and can help with all pre and post sales queries.
The best way to contact us is by email. This allows us to keep a full history of communication between staff. We respond to emails rapidly so we won’t leave you waiting around long!
Did you know we now have a user forum? If you just have some questions about a repair you're planning to carry out, or
a repair shop looking to find like-minded people to share tips with, come and register today! - Forum.replacebase.co.uk
Trade And Customer Email
We are proud of our email support! We have special software that ensures we get back to you quickly and accurately and dedicated staff who monitor them constantly throughout the working day.
We aim to get back to every email within 2 working hours: our current average response time is 1 Hour 49 Minutes*
Monday mornings are little busy for us so please allow a little extra time for a response.
*Based on 1 week's usage data
Our customer email address is:
Our dedicated trade and business support email address is:
Trade And Customer Phone
Phone lines are open 10AM - 5PM Monday to Friday (excluding Bank Holidays), calls are charged at local rate.
Our customer phone number is: 01604924700
Our decicated trade support and trade order number is 01604924701
Working Hours
Monday | 9AM-5PM (phone lines open from 10AM) |
Tuesday | 9AM-5PM (phone lines open from 10AM) |
Wednesday | 9AM-5PM (phone lines open from 10AM) |
Thursday | 9AM-5PM (phone lines open from 10AM) |
Friday | 9AM-5PM (phone lines open from 10AM) |
Saturday | Order Dispatch Only (limited Email support,Phone line closed and no warehouse collections) |
Sunday | Closed |
UK Bank Holidays | Closed |
Our Address
Our office and warehouse is all based in Sywell, the address is:
The Replace Base Ltd
Unit 5 Bellman Gate
Sywell Aerodrome
Northampton
NN60BL
We work from a secure unit, and do not have a physical shop for you to browse. If you are local and wish to collect your order pleace place your order as normal and select the "Collect From Warehouse" option.