My Basket

Login or Create an Account

Already registered?

Log in below

What's this?


Checking "Remember Me" will let you access your shopping cart on this computer when you are logged out

New Here?

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Contact Us

Contact Us


We have a great team here who know what they are talking about! If you call or email you're likely to get Steve, Kelly, Mike, Asia or Luke - all of our office staff have been fully trained across all devices; between them they can advise on just about everything and can help with all pre and post sales queries.
The best way to contact us is by email. This allows us to keep a full history of communication between staff. We respond to emails rapidly so we won’t leave you waiting around long!

Did you know we now have a user forum? If you just have some questions about a repair you're planning to carry out, or a repair shop looking to find like-minded people to share tips with, come and register today! -




We are proud of our email support! We have special software that ensures we get back to you quickly and accurately and multiple staff who monitor them constantly throughout the working day. 

We aim to get back to every email within 2 working hours: our current average response time is Hour 49 Minutes

Monday mornings are little busy for us so please allow a little extra time for a response.

*Based on 1 week's usage data

Our email address is: 


Phone lines are open 10AM - 5PM Monday to Friday (excluding Bank Holidays), calls are charged at local rate.

We are only a small team here and do get bombarded with phone calls, we would kindly ask that you give our email support a try before calling in, unless it's an urgent issue with your order. 

We ask that queries relating to bulk ordering and technical assistance are emailed to us, to help us deal with your query as best as we can.

Our phone number is: 01604924700 


Working Hours


9AM-5PM  (phone lines open from 10AM)


9AM-5PM  (phone lines open from 10AM)


9AM-5PM  (phone lines open from 10AM)


9AM-5PM  (phone lines open from 10AM)


9AM-5PM  (phone lines open from 10AM)


6AM – 10AM (Phone line closed)



UK Bank Holidays




Our Address

Our workshop, office and warehouse is all based in Sywell, the address is:

The Replace Base Ltd
Unit 5 Bellman Gate
Sywell Aerodrome

We work from a secure unit, and do not currently have a physical shop. Unfortunately we are unable to accommodate customer visits and will not be able to process and orders from unexpected visits – sorry for any inconvenience.

30 Day Return If You're Not Completely Satisfied

12 Month Warranty On Most Items

Customer Support We're Here To Help

European Shipping From Just £2.40