Contact Us | Replace Base

Contact Us | Replace Base

 

We have a great team here who know what they are talking about! If you call or email your likely to get Steve, Kelly, Mike, Jordan or Asia - all of our office staff have been fully trained across devices, between them they just about everything and can help with all pre and post sales queries.
The best way to contact us is by email, this allows is to keep a full history of communication between staff, we respond to emails rapidly so we won’t leave you waiting around long!

 

Email

We are proud of our email support, we have special software that ensures we get back to you quickly and accurately and multiple staff who monitor them constantly throughout the working day. 

We aim to get back to every email within 2 working hours , our current average response time is Hour 49 Minutes

Monday mornings are little busy for us so please allow a little extra time for a response 

*Based on 1 weeks usage data


Our email address is [email protected] 

Phone

Phone lines are open 10AM - 5PM Monday to Friday (excluding Bank Holidays), calls are charged at local rate.

We are only a small team here and do get bombarded with phone calls, we would kindly ask that you give our email support a try before calling in unless it's an urgent issue with your order. 

We ask that queries relating to bulk ordering and technical assistance are emailed to us to help us best deal with your query


Our phone number is 01604924700 

 

Working Hours

Monday

9AM-5PM  (phone lines open from 10AM)

Tuesday

9AM-5PM  (phone lines open from 10AM)

Wednesday

9AM-5PM  (phone lines open from 10AM)

Thursday

9AM-5PM  (phone lines open from 10AM)

Friday

9AM-5PM  (phone lines open from 10AM)

Saturday

6AM – 10AM (Phone line closed)

Sunday

Closed

UK Bank Holidays

Closed

 

 

Our Address

Our workshop, office and warehouse is all based in Sywell, the address is:

The Replace Base Ltd

Unit 5 Bellman Gate

Sywell Aerodrome

Northampton

NN60BL

We work from a secure unit and do not currently have a physical shop, unfortunately we are unable to accommodate customer visits and will not be able to process and orders from unexpected visits – sorry for any inconvenience.

30 Day Return If You're Not Completely Satisfied

12 Month Warranty On Most Items

Customer Support We're Here To Help

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