Contact Us | Replace Base
We have a great team here who know what they are talking about! If you call or email your likely to get Steve, Kelly, Mike, Jordan or Asia - all of our office staff have been fully trained across all devices; between them they just about everything and can help with all pre and post sales queries.
The best way to contact us is by email. This allows is to keep a full history of communication between staff. We respond to emails rapidly so we won’t leave you waiting around long!
Did you know we now have a user forum? if you just have some questions about a repair your planning to carry our or an repair shop looking to find likeminded people to share tips with some and register today! - Forum.replacebase.co.uk
Email
We are proud of our email support! We have special software that ensures we get back to you quickly and accurately and multiple staff who monitor them constantly throughout the working day.
We aim to get back to every email within 2 working hours , our current average response time is 1 Hour 49 Minutes*
Monday mornings are little busy for us so please allow a little extra time for a response.
*Based on 1 weeks usage data
Our email address is: [email protected]
Phone
Phone lines are open 10AM - 5PM Monday to Friday (excluding Bank Holidays), calls are charged at local rate.
We are only a small team here and do get bombarded with phone calls, we would kindly ask that you give our email support a try before calling in, unless it's an urgent issue with your order.
We ask that queries relating to bulk ordering and technical assistance are emailed to us, to help us deal with your query as best as we can.
Our phone number is: 01604924700
Working Hours
|
Monday |
9AM-5PM (phone lines open from 10AM) |
|
Tuesday |
9AM-5PM (phone lines open from 10AM) |
|
Wednesday |
9AM-5PM (phone lines open from 10AM) |
|
Thursday |
9AM-5PM (phone lines open from 10AM) |
|
Friday |
9AM-5PM (phone lines open from 10AM) |
|
Saturday |
6AM – 10AM (Phone line closed) |
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Sunday |
Closed |
|
UK Bank Holidays |
Closed
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Our Address
Our workshop, office and warehouse is all based in Sywell, the address is:
The Replace Base Ltd
Unit 5 Bellman Gate
Sywell Aerodrome
Northampton
NN60BL
We work from a secure unit, and do not currently have a physical shop. Unfortunately we are unable to accommodate customer visits and will not be able to process and orders from unexpected visits – sorry for any inconvenience.
