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By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Contact Us

Contact Us

 

We have a great team here who know what they are talking about! If you call or email you're likely to get Steve, Kelly, Mike, Asia or Luke - all of our office staff have been fully trained across all devices; between them they can advise on just about everything and can help with all pre and post sales queries.
The best way to contact us is by email. This allows us to keep a full history of communication between staff. We respond to emails rapidly so we won’t leave you waiting around long!

Did you know we now have a user forum? If you just have some questions about a repair you're planning to carry out, or a repair shop looking to find like-minded people to share tips with, come and register today! - Forum.replacebase.co.uk

 

 

Trade And Customer Email

We are proud of our email support! We have special software that ensures we get back to you quickly and accurately and multiple staff who monitor them constantly throughout the working day. 

We aim to get back to every email within 2 working hours: our current average response time is Hour 49 Minutes

Monday mornings are little busy for us so please allow a little extra time for a response.

*Based on 1 week's usage data


Our customer email address is: sales@replacebase.co.uk 

Our dedicated trade and business support email address is  trade@replacebase.co.uk 

Trade And Customer Phone

Phone lines are open 10AM - 5PM Monday to Friday (excluding Bank Holidays), calls are charged at local rate


Our customer phone number is: 01604924700 

Our decicated trade support and trade order number is  01604924701

 

Working Hours

Monday

9AM-5PM  (phone lines open from 10AM)

Tuesday

9AM-5PM  (phone lines open from 10AM)

Wednesday

9AM-5PM  (phone lines open from 10AM)

Thursday

9AM-5PM  (phone lines open from 10AM)

Friday

9AM-5PM  (phone lines open from 10AM)

Saturday

 Order Dispatch Only (limited Email support,Phone line closed and no warehouse collections)

Sunday

Closed

UK Bank Holidays

Closed

 

Our Address

Our workshop, office and warehouse is all based in Sywell, the address is:

The Replace Base Ltd
Unit 5 Bellman Gate
Sywell Aerodrome
Northampton
NN60BL

We work from a secure unit, and do not currently have a physical shop. Unfortunately we are unable to accommodate customer visits and will not be able to process and orders from unexpected visits – sorry for any inconvenience.

30 Day Return If You're Not Completely Satisfied

12 Month Warranty On Most Items

Customer Support We're Here To Help

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