Trade

Fast and free for all in the repair trade!

Independent phone repair shops are the back bone of the repair industry; we have built great relationships with repair shops up and down the UK over the years and are proud to offer you some great benefits to keep your operation running smoothly.

Did you know that some parts suppliers in the UK treat trade customers differently to consumers? Returns, refunds and exchanges can be rejected without reason and you could be subject to re-stocking fees. Business to Business transactions are not covered under Consumer Contracts Regulations or the Consumer Protection Act. Here at The Replace Base Ltd, we think you should have the same rights to a quality aftersales service and go above and beyond consumer legal requirements in every aspect - we have you covered!

Create a Trade Account

Benefits

Same day return processing.
No re-stocking fees.. ever.
Prepaid return labels for faulty items
All parts are covered under our 12 Month or Lifetime warranty (excluding consumables) - all transferable to your customer. *All iPhone and iPad Screens now covered under UNLIMITED LIFETIME WARRANTY*
Assurances on product safety on own branded products (such as CE certifications, MSDS and RoHS)
Dedicated account management and support team with priority service.
Dedicated phone and live chat support and order line on 01604 924701 (Mon - Fri 10AM-5PM)

30 day return window for full refunds and exchanges on unused items.
Priority order processing and same day dispatch.
Ability to access our bulk service, giving you the ability to have a completely tailored order
Loyalty points giving your 1-2% rebate on every order to spend or save
Bulk order CSV upload to save time
Possibility to create 30 day credit account with us (terms and credit checks apply)
Ability to order by PO
Get your order next day pre 12! (additional shipping costs apply)

For more information and to register, please e-mail our dedicated business support staff at [email protected] or call us on 01604924701

School / Public Sector

We are seeing huge growth in demand for schools, councils and other public sector organisations requiring components for a variety of devices - we have a great deal of experience with these sectors and can help streamline in-house repairs.

As well as receiving the same perks we give repair shops, we also have some added benefits that include:

60 Day credit accounts
Ability to raise Purchase Orders directly online
Direct line with our accounts department

Corporate Services

We deal with some of the largest insurance companies, resellers, corporations both public and private sectors and can deal with a large variety of requirements including but not limited to:

Bespoke and customized products, such as batteries with company branding, all made with CE cerfification from leading OEMs
Access to vast amounts of parts that we may not ordinarily stock in our warehouse, on a 7 day lead time
Assistance with project planning
Repair service: we can repair most devices in-house with tailored contractual obligations and to SLAs

For more information and to register, please e-mail our dedicated business support staff at [email protected]

Create a Trade Account