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01604 924700 help@replacebase.co.uk

Fast and free for all in the repair trade!

Independent phone repair shops are the back bone of the repair industry; we have built great relationships with repair shops up and down the UK over the years and are proud to offer you some great benefits to keep your operation running smoothly.

Did you know that some parts suppliers in the UK treat trade customers differently to consumers? Returns, refunds and exchanges can be rejected without reason and you could be subject to re-stocking fees. Business to Business transactions are not covered under Consumer Contracts Regulations or the Consumer Protection Act. Here at The Replace Base Ltd, we think you should have the same rights to a quality aftersales service and go above and beyond consumer legal requirements in every aspect - we have you covered!

Create a Trade Account

Benefits

  • Quote On Demand services, allowing you to request quotes online and get a quick response and ability to progress online.
  • No re-stocking fees.. ever.
  • Prepaid return labels for faulty items
  • 90% of our parts are covered under our industry leading Unlimited Lifetime Warranty that is a truly, transferable lifetime warranty, for any items excluded from this we offer 12 or 24 month warranties. the items warranty is amiable on the items page
  • Assurances on product safety on own branded products (such as CE certifications, MSDS and RoHS)
  • Dedicated account management and support team with priority service.
  • Dedicated phone and live chat support and order line on 01604 924701 (Mon - Fri 10AM-5PM)
  • Late dispatch - Same day priority shipping upto 16:30 Monday to Friday
  • Whoalsale accesses and bespoke store fitting services to help promote and maximise return on accessory lines
  • 30 day return window for full refunds and exchanges on unused items.
  • Same day Return processing, our bespoke online RMA portal fully tracks every defect and return giving us the insightful information we need to ensure we always have the best quality components in stock.
  • Ability to access our bulk service, giving you the ability to have a completely tailored order
  • Loyalty points giving your 1-2% rebate on every order to spend or save
  • Bulk order CSV upload to save time
  • Possibility to create 30 day credit account with us (terms and credit checks apply)
  • Ability to order by PO
  • Get your order next day pre 12! (additional shipping costs apply)
  • Nationwide hubs (link to /local) allowing local B2B repair services and same day components and accessories in a. growing number of locations around the UK

For more information and to register, please e-mail our dedicated business support staff at trade@replacebase.co.uk or call us on 01604924701

School / Public Sector


We are seeing huge growth in demand for schools, councils and other public sector organisations requiring components for a variety of devices - we have a great deal of experience with these sectors and can help streamline in-house repairs.

As well as receiving the same perks we give repair shops, we also have some added benefits that include:

  • 60 Day credit accounts
  • Ability to raise Purchase Orders directly online
  • Direct line with our accounts department

Corporate Services


We deal with some of the largest insurance companies, resellers, corporations both public and private sectors and can deal with a large variety of requirements including but not limited to:

  • Bespoke and customized products, such as batteries with company branding, all made with CE cerfification from leading OEMs
  • Access to vast amounts of parts that we may not ordinarily stock in our warehouse, on a 7 day lead time
  • Assistance with project planning
  • Repair service: we can repair most devices in-house with tailored contractual obligations and to SLAs

For more information and to register, please e-mail our dedicated business support staff at trade@replacebase.co.uk

Create a Trade Account