Trade
Independent phone repair shops are the back bone of the repair industry; we have built great relationships with repair shops across Europe over the years and are proud to offer you some great benefits to keep your operation running smoothly.
Did you know that some parts suppliers in the UK treat trade customers differently to consumers? Returns, refunds and exchanges can be rejected without reason and you could be subject to re-stocking fees. Business to business transactions are not covered under Consumer Contracts Regulations or the Consumer Protection Act. Here at The Replace Base Ltd, we think you should have the same rights to a quality aftersales service and go above and beyond consumer legal requirements in every aspect.
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Trade accounts with up to 15% discount on over 6000 parts available for same day dispatch
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Same day return processing
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No re-stocking fees
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Return postage is refunded on faulty goods (returned within 30 days of purchase upto 2nd class recorded mail)
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All parts are covered under our 12 Month or Lifetime warranty (excluding consumables) - all transferable to your customer.
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Assurances on product safery on own branded products (such as CE certifications, MSDS and RoHS)
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Dedicated account management and support team with priority service
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Dedicated phone support and order line on 016049924701 (Mon - Fri 10AM-5PM)
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30 day return window for full refunds and exchanges
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Priority order processing
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Ability to access our bulk service, giving you the ability to have a completely tailored order
For more information and to register, please e-mail our dedicated business support staff at trade@replacebase.co.uk
School / Public Sector
We are seeing huge growth in demand for schools, councils and other public sector organisations requiring components for a variety of devices - we have a great deal of experience with these sectors and can help streamline in-house repairs.
As well as receiving the same perks we give repair shops, we also have some added benefits that include:
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60 Day credit accounts
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Ability to raise Purchase Orders directly online
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Direct line with our accounts department
Corporate Services
We deal with some of the largest insurance companies, resellers, corporations both public and private sectors and can deal with a large variety of requirements including but not limited to:
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Bespoke and customized products, such as batteries with company branding, all made with CE cerfification from leading OEMs
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Access to vast amounts of parts that we may not ordinarily stock in our warehouse, on a 7 day lead time
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Assistance with project planning
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Repair service: we can repair most devices in-house with tailored contractual obligations and to SLAs
