Fast and free for all in the repair trade!

Independent phone repair shops are the back bone of the repair industry; we have built great relationships with repair shops up and down the UK over the years and are proud to offer you some great benefits to keep your operation running smoothly.

Did you know that some parts suppliers in the UK treat trade customers differently to consumers? Returns, refunds and exchanges can be rejected without reason and you could be subject to re-stocking fees. Business to Business transactions are not covered under Consumer Contracts Regulations or the Consumer Protection Act. Here at The Replace Base Ltd, we think you should have the same rights to a quality aftersales service and go above and beyond consumer legal requirements in every aspect - we have you covered!

Create a Trade Account

Fast and free for all in the repair trade!

Repair is our passion, we have been doing it for over 10 years. There have been a lot of changes in that time, and we are super proud to say that The Replace Base has played an important part in what is now a £B industry. It has truly been a pleasure to watch our customers grow from strength to strength, and to play a small part in their success.

Anyone in the trade can join The Replace Base family, start-ups, part timers, local authorities, our only requirement is that you can prove you are professionally repairing.

Get In Touch

Benefits

No re-stocking fees.. EVER

Upto 90 days return window for full refunds and exchanges on unused items

90% of our parts are covered under our industry leading Unlimited Lifetime Warranty that is a truly, transferable lifetime warranty, for any items excluded from this we offer 12 or 24 month warranties. The item warranty is listed on the item page

Same day Return processing, via our unique portal. Fully tracks every defect and return ensuring we always have the very best quality components in stock

Assurances on product safety on own branded products (such as CE certifications, MSDS and RoHS)

Ability to access our bulk service, giving you the ability to have a completely tailored order

Top quality branded wholesale accessories from our trusted partners and bespoke store fitting services to help promote and maximise returns for your business

30 day credit account, subject to status

Prepaid return labels for faulty items

Bulk order CSV upload to save time

Nationwide hubs allowing local B2B repair services and same day components and accessories in a growing number of locations around the UK

Get your order next day pre 12! (additional shipping costs apply)

Our trade accounts are customised to ensure that our customers get a tailored experience better suited to their needs, with great support, benefits and discounts as well as the awesome service that we know you will love.

The more you spend the more you get. At the beginning of every month, we review your account and assign you to the most suitable tier according to your previous months spend. You can keep tabs on your account status in your account section at any time, as well receiving regular emails on your account status.

Required Monthly Spend (ex VAT)	Discount	Service Team	Free Shipping	Unused Returns	Repair Desk Integration	Shipping Cut Off
£0-400	Upto 65% off Retail	Customer Service	Over £250	30 days	Yes, Full price	4PM Weekdays
£400-£1600	Further 3% Discount*	Customer Service	1 x Free Next Day Delivery Per Week & Over £250	30 days	Yes, Full price	4PM Weekdays
£1600-£4000	Further 5% Discount*	Dedicated Trade Team	2 x Free Next Day Delivery Per Week & Over £250	30 days	Yes, 50% discount	4PM Weekdays
£4000+	Further 7% Discount*	Dedicated Account Manager	Unlimited Free Next Day	90 days	Yes, Free	4:30PM Weekdays

Required Monthly Spend

£0-400
Discount

Upto 65% off Retail
Service Team

Customer Service
Quote On Demand
Cross Shipping Faulty Returns
Financing Options
Free Shipping

Over £250
Unused Returns

30 Days
Repair Desk Intgration

Yes, Full price
Shipping Cut Off

4PM Weekdays

Required Monthly Spend

£400-£1600
Discount

Further 3% Discount*
Service Team

Customer Service
Quote On Demand
Cross Shipping Faulty Returns
Financing Options
Free Shipping

1 x Free Next Day Delivery Per Week & Over £250
Unused Returns

30 Days
Repair Desk Intgration

Yes, Full price
Shipping Cut Off

4PM Weekdays

Required Monthly Spend

£1600-£4600
Discount

Further 5% Discount*
Service Team

Dedicated Trade Team
Quote On Demand
Cross Shipping Faulty Returns
Financing Options
Free Shipping

2 x Free Next Dat Delivery Per Week & Over £250
Unused Returns

30 Days
Repair Desk Intgration

Yes, 50% discount
Shipping Cut Off

4PM Weekdays

Required Monthly Spend

£4600+
Discount

Further 7% Discount*
Service Team

Dedicated Account Manager
Quote On Demand
Cross Shipping Faulty Returns
Financing Options
Free Shipping

Unlimited Free Next Day
Unused Returns

90 Days
Repair Desk Intgration

Yes, Free
Shipping Cut Off

4:30PM Weekdays

School / Public Sector

We are seeing huge growth in demand for schools, councils and other public sector organisations requiring components for a variety of devices - we have a great deal of experience with these sectors and can help streamline in-house repairs.

As well as receiving the same perks we give repair shops, we also have some added benefits that include:

60 Day credit accounts
Ability to raise Purchase Orders directly online
Direct line with our accounts department

Corporate Services

We deal with some of the largest insurance companies, resellers, corporations both public and private sectors and can deal with a large variety of requirements including but not limited to:

Bespoke and customized products, such as batteries with company branding, all made with CE cerfification from leading OEMs
Access to vast amounts of parts that we may not ordinarily stock in our warehouse, on a 7 day lead time
Assistance with project planning
Repair service: we can repair most devices in-house with tailored contractual obligations and to SLAs

Quote On Demand: Once you have access to this feature you can add items directly to a quote basket, send your basket, along with any notes or requirements to the trade team who will provide further discounts if available for you to checkout or decline.

Cross Shipping: Faulty items can and do occur in all industries and by all suppliers – by having access to our Cross Ship facility you are able to request a replacement part to be shipped before you have returned the defective part, this will generally give you a replacement the day after you reported a fault, we will also send you a pre-paid return label for the defective part!

Free Shipping / Shipping Credits: We provide free shipping by default on any order over £250 (total order spend, inclusive of VAT) with with Trade and Trade Pro accounts we offer additional “shipping Credits” every week you will be given 1 or 2 credits (depending on account type) to use as you checkout to get free next day delivery! This only applied to Mainland UK and uses the DPD service.

Offering parts isn’t the only thing we do though!

We always endeavour to do the right things in the right way and spend massive amounts of time, money and effort on innovation. Wholesale accessories, integrations, partner integrations, dedicated account manager, level 1, 2, and 3 level technicians, kitting workstations, point of sale and best in class customer service means that we are the one-stop shop for all our clients, from independent repair shops, government bodies to global insurance providers.

T and C’s

*Your spend is calculated on total monthly spend minus credits and refunds but inclusive of tax. Example. (The account type we allocate you in November will be based on your October Spend; the account type we allocate you in December will be based on your November spend and so on)
** Average discount applied across products; some products may vary. Credit accounts will be subject to statues. Cross shipping. The faulting item must be returned 48 hours after receiving your new part. Free shipping is reset every Monday at 12.01

Get In Touch